The primary focus of our continuous improvement(CI)program is to provide premier customer service and offer the best value to all of our customers. Our first priority is developing a culture of zero defects by implementing the Quality Clinic concept and ensuring problems are identified and solved in the most efficient way possible. Shop floor metrics allow us to implement data driven problem solving using the standardized Define Measure, Analyze, Improve and Control(DMAIC) problem solving, methodology. All Centers of Excellence have been trained and are implementing these concepts today. We are also very focused on identifying and implementing mistake proofing ideas and concepts to make sure we have the most effective and repeatable processes possible.